My requests

In simple words

My requests is part of Help & Support. Status tracking and replies. This guide takes you through it in 7 short steps.

Where it fits in your work — Search. The help center has searchable guides and troubleshooting.

Before you start

• You need to be signed in to your company's workspace. Help & Support appears in the Workspace dashboard and in the left menu when your role includes it.
• What you can see and change depends on your role. If a menu item or button is missing, ask your workspace owner to give your role access in Workspace → Users.
• My requests belongs to Support desk in Help & Support. Status tracking and replies.

Step by step

1. 1

   Step 1

   Open Help & Support

   Sign in and open the Help & Support panel from your Workspace dashboard (or sign in to it directly). You see only what your role allows.

2. 2

   Step 2

   Open “My Requests5”

   In the left menu, click “My Requests5”. The “My Requests” screen opens.

3. 3

   Step 3

   Find what you need

   Type in the search box (“Title or request number…”) to find a record quickly.

4. 4

   Step 4

   Narrow the list

   Use these filters to see only what you want:

   • Search
   • Status
5. 5

   Step 5

   Add a new one

   Click “New request” to add one. A form opens for the details.

6. 6

   Step 6

   Other actions on this screen

   You will also see these buttons:

   • Apply
7. 7

   Step 7

   Done

   Status tracking and replies.

Tips

• The search box accepts: Title or request number…. Start typing and the list narrows down.
• If you make a mistake, open the record again and correct it. Changes are recorded against your name so your team can see who did what.

Quick recap

Open Help & Support → Open “My Requests5” → Find what you need → Narrow the list → Add a new one → Other actions on this screen → Done

What it connects to

• Workspace

  Help from every panel's header.

• AI Assistants

  AI answers grounded in your own content.

What you will see on this screen

These are the parts of the My Requests screen, exactly as they appear in the product.

Why use Help & Support

Help & Support replaces helpdesk & help-center tools, on the same login and the same data.

• Answers in seconds from an AI that knows the screen you are on
• A clear path to a person when it matters
• Requests tracked with attachments and status
• Help content searchable in the product

Who uses Help & Support

• Every user

  Ask the assistant or search the help center.

• Administrators

  Send requests — questions, problems, ideas, feedback — with attachments.

• Customer success

  Track every request and reply.

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